Product Care Information | BIRKENSTOCK Frequently Asked Questions

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Product Care

How do I find the right size?

What is the difference between a regular and narrow width?

Does Birkenstock have a warranty?

The product is out of stock. Can I get notified when it's back in stock?

Do all styles fit the same?

I already have BIRKENSTOCK shoes. How do I know whether I have the narrow or regular width?

Are all Birkenstocks unisex?

What are Birkenstock footbeds made of?

What are the different materials available?

Where are Birkenstock products made?

How do I clean my Birkenstocks?

Where can I get my Birkenstocks repaired?

How do I apply cork sealant?

Are Birkenstocks waterproof?

Is the warranty different if purchased through a BIRKENSTOCK retailer?

Are all products available on your website also available in stores?

Where are your retail locations?

What are Vegan items?

Do all styles come in a Vegan option?

What is Birkenstock Skin Care?

Are Birkenstock Skincare products vegan?

What is Cosmo Certified?

Voluntary Product recall: kids’ shoe model Mogami

Help & contact

By email:

info@support.birkenstockusa.com

By phone: (844) 505-4055

(Monday - Friday, 9am - 9pm EST)